The Emirates Experience: Don't just fly, fly better. Do you agree with that?
I had the chance to travel with emirates recently on a route from Jakarta to Washington DC.
The journey itself consists of 2 legs and it gives me different emirates experience.
1st leg of the journey: Jakarta to Dubai
Entering the aircraft, I was greeted by the friendly aircrew, and one of the flight attendants informed me with pride that the configuration of the Boeing 777-300 ER was new.
Well, at my end, I was a bit surprised that the business class seating configuration was 2-3-2 for this 8 hours flight. I am not quite sure that this align with the fly better concept, when there is no privacy and people will be walking in front of you to go to toilet or to stretch during the trip. The size of the seat was not generous, and when flattened it was not actually formed into a flat bed. It was a bit downward at the end of the seat.
Amenities given were socks and eye sleep mask.
2nd leg of the journey: Dubai to Washington DC
This leg of the journey use the Airbus A380-800. It has better seat business class seat compared to the Boeing 777-300 ER, with 1-2-1 configuration.
In addition to the socks and sleep mask, in this leg, which is around 15-16 hours flight, Emirates provide a Bvlgari amenities.
Flight attendants were the same as before, they were all nice and helpful. The personal minibar is great, with sodas and 2 water bottles.
Downside was that - depending where you booked your seat, the aisle seat entrance for some seats are very small. No problem if you are slim, but not convenient if you are not slim.
Perks
If you booked business class, you are entitled to a complimentary Chauffeur-drive service (depending on the city). To book, you can visit the website in the manage your booking section. I think this is cool and generous.
In sum, Emirates service was good, the flight attendants were welcoming and friendly, but to really show the Fly Better concept, 3-2-3 seating configuration was a real turn-off.
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